3. Pricing

3.1 The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

3.2 Our prices are reviewed periodically. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation email. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid. Quirk Cycles may change prices at any time without notice.

3.3 Prices for Custom Bespoke Bicycles do not include charges for shipping and handling. Separate charges for shipping will be calculated before delivery.

4. Cancellation and Returns

4.1 Where a product has been specially ordered for you, such as Custom Bespoke Bicycles, unless faulty, we can't offer refunds or exchanges under any circumstances. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.

4.2 You have the right to return the product, excluding Custom Bespoke Bicycles, in unused condition up to 14 days post-purchase. You are liable for the shipping costs of returning the item.

4.3 If you find a fault with your Custom Bespoke Bicycles, it is within 14 days of the purchase date, it is unridden and in 'like new' condition, please contact us so we can correct the issue.

4.4 For us to process any returns and subsequent refunds please ensure your item reaches us within 14 days after contacting us. Please note we cannot accept responsibility for items lost in transit so we advise using a recorded method and may request proof of delivery. Refunds may take up to 28 days to process but we will always endeavour to process them as quickly as possible.

4.5 Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have safely received the package undamaged. 

4.6 Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund. Should the returned item not be in as new saleable condition, we will contact you immediately. Quirk Cycles retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.

4.7 The rights to return the goods to us as referred to above will not apply in the following circumstances:

• In the event that the product has been used.

• The packaging of the product has been damaged.

• The product is damaged in any way.

• The product is not in full resalable condition.

• Goods Faulty on Arrival, Incorrect or Damaged in Transit.

5. Availability, Delivery and Delays

5.1 Quirk Cycles does not guarantee availability of any items available to order and reserves the right, without liability or earlier notice, to change, discontinue or stop making any items.

5.2 We will provide you with the information on the latest expected delivery date which will be specifically agreed with you. In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. Subsequent attempts to deliver will incur extra delivery charges.

5.3 In the case of Products that remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract.

5.4 In the case of Custom Bespoke Bicycles Quirk Cycles shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters or interruptions to material supply chains.

5.5 International customers are solely responsible for the payment of any relevant import taxes, duties and fees at either the exit customs authority or upon entry to another jurisdiction. Quirk Cycles will not accept any responsibility or liability for excess taxation charges levied through any method of delivery, collection or transportation. Quirk Cycles are not authorised to advise on any import/export taxation arrangements or issues.

6. Warranty

6.1 Quirk Cycles provides a specific 6 year warranty limited to the original purchaser on Custom Bespoke Bicycles. This is not transferable and covers material and workmanship defects, not including paint. Quirk Cycles will not be held liable for age wear and tear, any accidental damage or failure resulting form use other than that of the initial intended use. Any claim on Custom Bespoke Bicycles is treated individually by direct communication between Quirk Cycles and the customer.

6.2 Any third party components supplied are covered by their respective manufacturer warranty periods.

7. Payments

7.1 We will not ship orders to you without cleared payment. Quirk Cycles reserves the right to unilaterally cancel any order that appears fraudulent. All Custom Bespoke Bicycles may not require full payment at the time of order placement. If this is the case, payment will be collected in instalments at different phases of the order process. Payments specified as “Deposits” are refundable if a claim for refund is received within 48 hours of authorising the payment. Payments specified as “Parts Payments”, “Interim Payments” and “Final Payments” are not refundable under any circumstances.

8. Custom Bespoke Bicycle

8.1 Each Custom Bespoke Bicycle is manufactured specifically to your specifications and as a result, your orders cannot be modified, cancelled or returned. On the order review page, you will have a chance to review your Custom Bespoke Bicycle submission and make changes before you purchase. This is very important because a Custom Bespoke Bicycle cannot be returned and your purchase of any Custom Bespoke Bicycle is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase your Custom Product. If in any doubt please contact Quirk Cycles before placing your order.

9. Your Liability

9.1 These Terms set out the full extent of our obligations and liabilities in respect of the sale of Custom Bespoke Bicycles. Except for the express limited warranty for the Product purchased, Quirk Cycles disclaims any and all implied warranties, including the warranty of merchantability, warranty of non-infringement, and the warranty of fitness for a particular purpose.

9.2 You waive any and all claims relating to the Custom Bespoke Bicycles with respect to any special, incidental, or consequential damages. Quirk Cycles further disclaims any implied or express warranty of, and assumes no responsibility for, defects in workmanship caused by third parties or modifications made to the Custom Bespoke Bicycles by anyone other than Quirk Cycles. Quirk Cycles further disclaims all liability and damages of any kind related to use of Custom Bespoke Bicycles in any manner which is not consistent with the its intended use.

9.3 These Terms give you specific legal rights; you may have other rights depending upon where you live.

10. Invalidity

10.1 If any provision or provisions of these Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in anyway be affected or impaired.

11. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. Governing Law

12.1 These Terms shall be governed and construed in accordance with laws of England andWales

13. Your personal information

13.1 We will only use your personal information as set out in our privacy policy.

14. Third Party Rights

14.1 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

15. Disclaimer

15.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

15.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

16. Miscellaneous

16.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

16.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

16.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.